Every compliance deadline, configurable. Every breach, prevented.
Set, track, and enforce SLAs on every DPA obligation - from the 72-hour breach timer to statutory DSR deadlines. Always-on automated tracking, escalation alerts, and a real-time deadline dashboard.
Why this matters
Built for your compliance outcomes
Fully configurable
Set any deadline, any unit
- Hours, days, or business days
- Per obligation, per entity
- Sector-specific presets
- Override DPA defaults where permitted
Always-on automation
Background tracking at scale
- Timers run even when nobody is logged in
- Handles thousands of concurrent SLAs
- Automatic retries for notification failures
- No spreadsheets or manual reminders
Escalation alerts
Never surprised by a deadline
- Configurable alert thresholds
- Email and in-app notifications
- Escalate to manager at X% elapsed
- Final warning before breach
Deadline dashboard
Every obligation, one view
- Real-time deadline status board
- RAG status across all obligations
- Historical breach rate tracking
- Team-level SLA performance
Features
Everything you need, nothing you don't
SLA Configuration
Configure deadlines in hours, calendar days, or business days. Set per obligation, per entity, or per request type.
Resilient Tracking
All SLA tracking runs in the background around the clock. Handles thousands of concurrent deadlines without performance impact.
Escalation Alerts
Define alert thresholds (e.g. 50%, 75%, 90% elapsed). Email and in-app notifications fire automatically. Escalate to managers.
Deadline Dashboard
Real-time RAG status board for all active obligations. Filter by type, team, status. Historical performance analytics.
Clock Pausing
Pause SLA clocks for identity verification periods, ODPC consultation windows, or other permitted interruptions.
SLA Analytics
Track SLA compliance rates over time. Identify chronic bottlenecks by team, obligation type, or request volume.
DPA alignment
Every feature maps to a DPA section
Dira is built from the Act, not retrofitted to it. Here's exactly how each capability addresses your Kenya DPA 2019 obligations.
| Product Feature | DPA 2019 Section | What it fulfils |
|---|---|---|
| DSR 7-day countdown | s.26(5) | Enforces the response timeline for data subject access and other rights requests |
| 72-hour breach timer | s.43(1) | Enforces ODPC notification within 72 hours of breach discovery |
| 60-day DPIA consultation window | s.31(3) | Tracks the ODPC prior consultation response period |
| Retention period enforcement | s.25(1)(f) | Triggers deletion reminders when data reaches its retention limit |
| Clock pausing for verification | s.26(2) | Pauses DSR timer during the identity verification period as permitted |
| SLA compliance reporting | s.25 | Generates evidence of deadline management for ODPC accountability requirements |
How it works
Step-by-step workflow
Review default SLAs
Dira pre-loads all Kenya DPA 2019 deadlines: 72h breach, 7-day DSR, 30-day DSR extension, and 60-day ODPC consultation.
Customise per obligation
Adjust deadlines where your internal policy is stricter than the statutory minimum. Configure business-day vs calendar-day calculations.
Set alert thresholds
Define when escalation emails fire: at 50% elapsed, 75%, and 90%. Assign escalation targets per obligation type.
Monitor the dashboard
Review your real-time deadline board daily. Track SLA compliance rates. Identify and resolve bottlenecks before they cause breaches.
FAQ
Common questions
What DPA 2019 deadlines does the SLA engine cover?
How reliable is the SLA tracking?
Can I pause the DSR clock during identity verification?
What counts as a "business day" for DSR purposes?
Start using Configurable SLA Engine today
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